Terrible Service

In January my phone fell and broke, I had contact my brokers and informed them of this which was filed as a claim, in January for some reason my premium bounced back so without a phone I was not aware of this. In February this happened again. I was informed on the 13th February that my second premium did not go through. I had mad an immediate payment into their account within 2 minutes of being informed. I had sent a mail explaining my situation and they ignored my request!!! Absolutely pathetic service after being a client for 3 years and not having an issue. My brokers spent hours on the phone trying to assist but Renasa never listened to anyone which is extremely bad being a service provider.