TERRIBLE SERVICE

I had an accident on 22 March 2016. I was told to submit my claim forms by my broker and to submit a quote from a panelbeater. I submitted everything, Two days later I got an sms to take my car for an assessment. I made an appointment and took my car. I then got an email from my broker that i will get a response within the next few days. I didnt when I phoned I was told that the assessor messed my claim up with an other claim. So I had to wait some more. After numerous emails I got an authorization for 1 third of the price that was on the quote that I got. After comparing the quotes I noted that only 3 of the 18 parts were on the list of the assessor. Basic things like a number plate and windscreen was not even quoted on. When I queried I realised from the emails that there was no way that my car was physically inspected it was inspected from photos. No inner damages was on the quote as well. The panelbeater which was apporved on my claim is not even an approved Citroen Panelbeater. I am so disgusted. I pay alot of money for my insurance to battle like this when I need to claim. Disappointed is an understatement.