SPM 474594 horrible service

Item: Renasa
Rating: 1
Author: Jimmy M

I have claimed 3rd party after their insured bumped my car 2 months ago. All documents required were send and to date I have been told nothing regarding my claim. Vanessa started asking for 5 days extention for over a month till she decided not to take my calls anymore nor respond to my emails. I got their alternative number and was told that an assessor was appointed to work on my claim. This has been the case since 5th July and to date m still in the dark. On Monday the 5th August one of the managers promised that I will receive feedback latest by Wednesday and that has been just a dream till now.

My life has been on hold for now 2 months full and nobody is showing any signs of resolving this.

This company is a fraut

Helpful (0)

Replies (2)

Renasa's replyOfficial

08 Aug 2019, 09:13

Good Day, We hereby acknowledge receipt of your complaint. We wish to thank you for bringing this matter to our attention and giving us the opportunity to investigate the matter and where necessary, implement remedial action to ensure the fair treatment of our customers. Renasa treats complaints seriously. We have allocated reference number SPM474594 to this complaint and have asked that our service provider, OCLS office look into this matter. Your complaint will be dealt with in terms of our Complaints and Disputes Policy, a copy of which is available on our website. Should you need any further assistance and/or have enquiries in this regard please do not hesitate to contact Ms Nicollet Nyoni, who will be dealing with the complaint. Ms Nyoni may be contacted either by phone on *** or by email n*** You will be advised of the outcome of our investigation into your complaint in due course. Kind regards,The Complaints Team

Renasa's reply08 Aug 2019, 09:13

Official

Jimmy M's updateReviewer Update

08 Aug 2019, 09:15

So this is an automated message because all your responses have the same message.

Jimmy M's update08 Aug 2019, 09:15

Reviewer Update

So this is an automated message because all your responses have the same message.