JK
Joash K
1 reviews | Active since Aug 2019
19 Aug 2019, 10:17
South Africas most *********** company
One of their clients crashed into my vehicle in April 2019 and having submitted all the documents I still have not recieved payment to date (August 2019).
Their staff are extremely unprofessional and simply do not respond to messages. When trying to call the phone just rings. I have managed to get through a few times but the person I was dealing with was not very helpful.
I tried calling the head office who directed me to third party claims but to no surprise the phone just keeps ringing...
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Replies (1)
Renasa's replyOfficial
20 Aug 2019, 12:28Good Day,
We hereby acknowledge receipt of your complaint.
We wish to thank you for bringing this matter to our attention and giving us the opportunity to investigate the matter and where necessary, implement remedial action to ensure the fair treatment of our customers. Renasa treats complaints seriously.
We have allocated reference number SPM 463657 to this complaint and have asked that our service provider, OCLS look into this matter. Your complaint will be dealt with in terms of our Complaints and Disputes Policy, a copy of which is available on our website.
Should you need any further assistance and/or have enquiries in this regard please do not hesitate to contact Ms Nicollet Nyoni, who will be dealing with the complaint. Ms Nyoni may be contacted either by phone on *** or by email ***
You will be advised of the outcome of our investigation into your complaint in due course.
Kind regards,
The Complaints Team
We hereby acknowledge receipt of your complaint.
We wish to thank you for bringing this matter to our attention and giving us the opportunity to investigate the matter and where necessary, implement remedial action to ensure the fair treatment of our customers. Renasa treats complaints seriously.
We have allocated reference number SPM 463657 to this complaint and have asked that our service provider, OCLS look into this matter. Your complaint will be dealt with in terms of our Complaints and Disputes Policy, a copy of which is available on our website.
Should you need any further assistance and/or have enquiries in this regard please do not hesitate to contact Ms Nicollet Nyoni, who will be dealing with the complaint. Ms Nyoni may be contacted either by phone on *** or by email ***
You will be advised of the outcome of our investigation into your complaint in due course.
Kind regards,
The Complaints Team
Renasa's reply20 Aug 2019, 12:28
Official
Good Day,
We hereby acknowledge receipt of your complaint.
We wish to thank you for bringing this matter to our attention and giving us the opportunity to investigate the matter and where necessary, implement remedial action to ensure the fair treatment of our customers. Renasa treats complaints seriously.
We have allocated reference number SPM 463657 to this complaint and have asked that our service provider, OCLS look into this matter. Your complaint will be dealt with in terms of our Complaints and Disputes Policy, a copy of which is available on our website.
Should you need any further assistance and/or have enquiries in this regard please do not hesitate to contact Ms Nicollet Nyoni, who will be dealing with the complaint. Ms Nyoni may be contacted either by phone on *** or by email ***
You will be advised of the outcome of our investigation into your complaint in due course.
Kind regards,
The Complaints Team
We hereby acknowledge receipt of your complaint.
We wish to thank you for bringing this matter to our attention and giving us the opportunity to investigate the matter and where necessary, implement remedial action to ensure the fair treatment of our customers. Renasa treats complaints seriously.
We have allocated reference number SPM 463657 to this complaint and have asked that our service provider, OCLS look into this matter. Your complaint will be dealt with in terms of our Complaints and Disputes Policy, a copy of which is available on our website.
Should you need any further assistance and/or have enquiries in this regard please do not hesitate to contact Ms Nicollet Nyoni, who will be dealing with the complaint. Ms Nyoni may be contacted either by phone on *** or by email ***
You will be advised of the outcome of our investigation into your complaint in due course.
Kind regards,
The Complaints Team