CvdW
Chris van der Walt
1 reviews | Active since Jun 2013
17 Jun 2018, 10:09
Slow feedback
I had an accident on 1 June 2018. They responded 13 June to say car write off code 2 . I asked for other options ie. me buying the wreck and them paying out the balance. Time is running out and the rental car will come to an end. I work through a broker so they wont speak to me. Policy VDWAC201/002 CJ van der Walt.
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Renasa's replyOfficial
18 Jun 2018, 09:08Good Day,
We hereby acknowledge receipt of your complaint.
We wish to thank you for bringing this matter to our attention and giving us the opportunity to investigate the matter and where necessary, implement remedial action to ensure the fair treatment of our customers. Renasa treats complaints seriously.
We have allocated reference number SPM400491 to this complaint and have asked that our Port Shepstone branch office look into this matter. Your complaint will be dealt with in terms of our Complaints and Disputes Policy, a copy of which is available on our website.
Should you need any further assistance and/or have enquiries in this regard please do not hesitate to contact Ms Maureen Lay****, our Portfolio Manager, who will be dealing with the complaint. Ms Lay**** may be contacted either by phone on *** or by email maureen.lay****@renasa.co.za
You will be advised of the outcome of our investigation into your complaint in due course.
Kind regards,
The Complaints Team
Best regards,
Renasa's reply18 Jun 2018, 09:08
Official
Good Day,
We hereby acknowledge receipt of your complaint.
We wish to thank you for bringing this matter to our attention and giving us the opportunity to investigate the matter and where necessary, implement remedial action to ensure the fair treatment of our customers. Renasa treats complaints seriously.
We have allocated reference number SPM400491 to this complaint and have asked that our Port Shepstone branch office look into this matter. Your complaint will be dealt with in terms of our Complaints and Disputes Policy, a copy of which is available on our website.
Should you need any further assistance and/or have enquiries in this regard please do not hesitate to contact Ms Maureen Lay****, our Portfolio Manager, who will be dealing with the complaint. Ms Lay**** may be contacted either by phone on *** or by email maureen.lay****@renasa.co.za
You will be advised of the outcome of our investigation into your complaint in due course.
Kind regards,
The Complaints Team
Best regards,