Shocking Service / No Feedback

1.Signed with Swanserv/Renasa in Sept 2014<br> 2. Numerous alterations had to be made to the orig policy to correct what had been captured, however I still went with them in order to give them a chance.<br> 3. May 2015, premium increased - broker fees. Queried - told that increase was communicated to me - they had emailed notification to somebody else in error. Agreed to decrease my premium by R100 which was effected. Queried some fees with them to which the response ultimately was \We do realise that there are other insurers who offer cheaper insurance ..and it is of course your right as a client to move your policy to the insurer which offers a premium which is more affordable to you. ..."(Rita Steyn)<br> 4. I received notification on 27.07.2015 of incr. in premium eff 1.9.2015 which was deducted 1.08.2015. I queried this as well as asked for some amendments to my policy on 3.8.2015. When receiving no response by 5.8.2015"