Shocking experience dealing with highly unprofessional staff

<p>I had a claim against their client. Their client's driver got out the vehicle and asked if he had hit my vehicle and I said yes he had rolled back into me. (The road is on an incline.) The client said he would have my car repaired and then when it turned out larger damage than he had anticipated, he referred me to his insurance. They appointed a service provider who offered settlement based on the assessors figures and Renasa turned it around to me hitting into their client! They said their service provider misunderstood their instruction so from their representative undertaking to send me a settlement offer it went to Renasa telling me to issue summons on their client, (whose wife turns out to work at an attorney firm.) From dealing with the broker Money Market Brokers right up to my dealings with Brian Martin who is a Manager at Renasa but is patronising and uses bullying tactics and a perfect example of the problem that we have in the insurance industry and what gives the market a bad name. Looking at Renasa's reviews on helopeter I am of the opinion that they should be investigated by the FSB. I have spoken to brokers who deal with them who have confirmed that they are a nightmare to deal with ! Renasa you are a disgrace !</p>