1 reviews | Active since May 2017
Shocking attitude of Renasa Versma management services
I am shocked by the system and attitude Renasa Versma insurance operate on. What is more dissapointing is the no interested in members who PUT THERE BREAD ON THE TABLE.
A month back I had a claim. UNTILL today I have not even received a claim no. I googled Renasa insurance. On helllopeter I found a shockingly 135 bad reviews. I realized I am insured with the worst company ever and I decided to from 1st September be insured with one of the leaders in the field.
My broker is just A frustrated as I am regarding the way they treat members.
SOUTH AFRICA open your eyes and stick with the leaders. Surprisingly I now pay R412 LESS PER MONTH at my new service provider with eYes better benefits as Renasa. I feel so sorry for every member that published on hellopeter who claimed in January and still hAve not be refunded .....I realized my claim is under R8000- after all my contribution and no claim history.....these guys have major claims and slowly going nowhere. Absolute shocking. I will go the ombudsman with ALL CORRESPONDENCE with Renasa if I don't receive THIS WEEK WHAT I CONTRIBUTED FOR- IN FULL TRUST WHAT I DESERVE.
We hereby acknowledge receipt of your complaint.
We wish to thank you for bringing this matter to our attention and giving us the opportunity to investigate the matter and where necessary, implement remedial action to ensure the fair treatment of our customers. Renasa treats complaints seriously.
We have allocated reference number SPM 488292 to this complaint and have asked that the Port Shepstone Branch look into this matter. Your complaint will be dealt with in terms of our Complaints and Disputes Policy, a copy of which is available on our website.
Should you need any further assistance and/or have enquiries in this regard please do not hesitate to contact Ms Maureen Lay****, Claims Portfolio Manager, who will be dealing with the complaint. Ms Lay**** may be contacted either by phone on *** or by email ***
You will be advised of the outcome of our investigation into your complaint in due course.
Kind regards,
The Complaints Team
We hereby acknowledge receipt of your complaint.
We wish to thank you for bringing this matter to our attention and giving us the opportunity to investigate the matter and where necessary, implement remedial action to ensure the fair treatment of our customers. Renasa treats complaints seriously.
We have allocated reference number SPM 488292 to this complaint and have asked that the Port Shepstone Branch look into this matter. Your complaint will be dealt with in terms of our Complaints and Disputes Policy, a copy of which is available on our website.
Should you need any further assistance and/or have enquiries in this regard please do not hesitate to contact Ms Maureen Lay****, Claims Portfolio Manager, who will be dealing with the complaint. Ms Lay**** may be contacted either by phone on *** or by email ***
You will be advised of the outcome of our investigation into your complaint in due course.
Kind regards,
The Complaints Team