Ridiculous and unprofessional

On the 18th April, my husband was involved in an accident where he was on his motor bike and the other party was in a motor vehicle. The other party turned in front of my husband which resulted in my husband braking and flying off of his bike. The other party immediately admitted guilt at the scene in front of witnesses and expressed that he has insurance... today we received an email from Shaleen and Vanesa from OCLS stating that they are denying liability and basically stated that my husband was not cautious enough, even though their client was negligent and didn’t follow simple rules of the road. My husband could have been ****ed due to this negligence... Now, Renasa is denying liability without even investigating and are not even taking into consideration that their client admitted guilt. We would like to receive a full report as to how they came to their conclusion not a two lined email. We will be referring this matter to our legal representative and I will be contacting the ombudsman as well.