Renasa - worst experience ever

I have been insured with Renasa for almost 6 years. I have never had a claim and then on the 1st of November my house was broken into. As if the trauma from the break in wasn't enough..... I was certainly not prepared for the absolutely horrific experience with Renasa. The claim was registered with them by my broker on the 2nd of November. To date (13/12/2018) six weeks later my claim has still not been finalized, despite numerous emails to and fro. When I ask them to give me an ETA on when this claim will be finalized all you get is vague answers and broken promises. After a phone call to the claims manager at Renasa, i then received and AOL for my claim. Some of the goods I had to get from Cape Insurance Replacements. When I go to them to discuss my order, they try to sell me goods that are inferior to what i had. I am so unhappy with the service and treatment I have received from Renasa. What ever happened to Treating Customers Fairly?????? As far as bad service and even worse treatment of the client goes... Renasa takes no 1 position.