SN
Siyasanga N

1 reviews | Active since Jun 2019

28 Jun 2019, 16:52

Renasa (worse underwriters ever) Beware!!! I wish I was warned!!!!

Renasa insures me, through TWK Agri Broker. Everything went until I was told by the brokers that my insurance was cancelled because I was claiming too much. That decision to cancel me has created what I can only call a **** STORM of events. No insurer will even look at me. ALL BECAUSE OF TWO VEHICLE CLAIM AND A ONE MINOR CELLPHONE CLAIM. What happened to INCREASING premiums when you seem to be claiming, they know that cancelling your insurance has. Severely negative impact on you for the next 5 years. I am warming anyone who is on Renasa and not aware, one day you will have a series of bad luck with accidents, salt will be added to the wound - RENASA will ***** you over and cancel your insurance, thereby DOOMING you TO HELL for the NEXT FIVE (5) YEARS!!! I wish someone warned me. I’m warning those unsuspecting insurance holders. Wait until you claim, they will toss you out like a piece of **** and let you stew on a mess of having no cover for the next five years. All because YOU CLAIM TOO MUCH!!! Like one wakes up in the morning and say “I want to have a car accident today”. I know it’s their RIGHT....but be WARNED!!! At least now you know. Sign on with eyes wide open.

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Replies (1)
Renasa
Renasa's reply01 Jul 2019, 09:02
Official
Good Day,
 
We hereby acknowledge receipt of your complaint. 
 
We wish to thank you for bringing this matter to our attention and giving us the opportunity to investigate the matter and where necessary, implement remedial action to ensure the fair treatment of our customers. Renasa treats complaints seriously.
 
We have allocated reference number Ntshebe to this complaint and have asked that our Nelspruit branch office look into this matter. Your complaint will be dealt with in terms of our Complaints and Disputes Policy, a copy of which is available on our website.
 
Should you need any further assistance and/or have enquiries in this regard please do not hesitate to contact Ms Jackie Stander, Regional Manager, who will be dealing with the complaint. Ms Stander may be contacted either by phone on *** or by email ***
 
You will be advised of the outcome of our investigation into your complaint in due course.
 
Kind regards,
The Complaints Team