renasa used to be . . . .

Renasa USED TO be a good company. In March I had a claim for a windscreen and in July 2024 another party reversed into my car. Just to get the claim registered and settled took more than a month due to lack of service. the last claim for my car was in 2022 as I don't take the claim in July 2024 as my fault. Today I received communication from my broker saying that Renasa reviewed my police in light of recent events and that there will be an increase in the fee. don't Renasa take in consideration that the incident in July wasn't caused by myself so why the increase. I'm busy looking for another company cause Renasa isn't Renasa anymore.