ND
Nomzamo D

1 reviews | Active since Jun 2020

09 Jun 2020, 00:16

Renasa together with Oaksure and auction nation ny worst night nare

Very disapointed by this insurer after waiting for almost 5 months for their decision to my claim...they reject the claim with no clear reason , secondly they keep the vehicle at auction nation which i believed it was their salvage yard when they rejected the claim they told me to collect the vehicle only to get there not even being able to recognise my vehicle a lot of parts in the vehicle were removed and more damages were done i insisted on leaving tge car cause i could not belive that was the vehivle i handed in to them but i was told by auction nation that they will leave the vehicle outside the gate....there has not been any call ir contact from them to acknowlegde the damage they have done, no response to the appeal i sent

I wonder if they even exist...

Your broker oaksure is not doing the job as it should too many things were bot mentioned when i signed up with them , even in the contract they are not there

Renasa needs to stop messing with people s lives

0
Replies (2)
ND
Nomzamo D's update09 Jun 2020, 00:39
Reviewer Update
They chose to write off the car which was not in very bad condition, only to keep it at auction nation for almost 5 months and stripping the vehicle, why did they not leave the vehicle with me while they take a five months period to decide to reject the claim. The model of the car is a 2018 model but it came back with a bettrry of a 2017 model they complety changed the front lights and damaged the bumper which was perfectly fine when i handed over the vehicle to them, i sent an appeal a month ago no response till today because they know what they did is wrong, i have proof for everything but still no redponse.

Atleast they need to fix and buy the parts that were removed when the vehucle was with them, i am paying for acar that i know i did not damage like that. RTUE004642
Renasa
Renasa's reply10 Jun 2020, 12:12
Official
Good day


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