RENASA , TELESURE AND LINKSAVE -Complaint Regarding Unpaid Premium Waiver and Medical Aid Premiums

I am deeply disappointed with the service and treatment I have received from Renasa, Telesure, and Linksave regarding my premium waiver and medical aid premiums.

Despite being covered for these benefits in the event of disability, my claim has been rejected because it was submitted after 180 days. This delay was due to my lack of awareness of these additional benefits on my gap cover. As a disabled individual, navigating such claims while managing my health is challenging, and I believe it is unreasonable to expect all claimants to be fully aware of every policy detail, especially during difficult times.

It is disheartening that Renasa, Telesure, and Linksave have not taken into account the genuine circumstances that led to the delayed submission. Other insurers have shown flexibility in similar situations, especially when the delay does not prejudice them. This lack of empathy and understanding undermines the principles of fairness and customer care.

I urge you to review my case and honor the premium waiver and medical aid premiums owed to me. Failing to do so reflects poorly on your commitment to supporting customers during their times of need.

I will be escalating this matter further if no resolution is reached.