CM
Collen M
1 reviews | Active since Apr 2019
29 Apr 2019, 11:12
Renasa taking too long to resolve claims (SPM 445456)
Good day, on the 19 of January 2019 I was involved in an accident whereby a renasa insured came driving reckelessy and negligently, I say this because they were racing in between traffic lights in town. And apparently the renasa insured lost control and hit my car on my right fender and mind you I was waiting at a stop sign. The renasa insured then drove away fleeing the scene thus raised suspecision of him driving under the influence.
I then searched until I found the guy who then gave me renasa SPM 445456 to claim. The 3rd party claim started in first week of March through OCLS with venesa kgatle and till today I havnt found any progress. They keep on saying the manager is in a meeting who must make a decision. I offered CCTV footage for the accident and i wonder what is difficult to make a decision and even the renasa insured clearly stated the facts. This is going on for too long and i am now considering the only recourse left which is instituting a civil claim and ******** charges against your client provided I get nothing from you guys by 3 may 2019. Making a decision cannot take more than a month even OCLS emails state within 5 days you must follow up. But more than 40 days is too much. My car have been at panel beater for almost 3 months and renasa and OCLS are just not taking my case serious.
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Replies (4)
Renasa's replyOfficial
03 May 2019, 15:00Good Day,
We hereby acknowledge receipt of your complaint herein.
We wish to thank you for bringing this matter to our attention and giving us the opportunity to investigate the matter and where necessary, implement remedial action to ensure the fair treatment of our customers. Renasa treats complaints seriously.
We have allocated reference number SPM445456 to this complaint and have asked that our Service Provider, OCLS, look into this matter. Your complaint will be dealt with in terms of our Complaints and Disputes Policy, a copy of which is available on our website. Please take note of the timelines stated here.
Should you need any further assistance and/or have enquiries in this regard please do not hesitate to contact Mr Francis Nyaungwa, General Manager, who will be dealing with the complaint. Mr Nyaungwa may be contacted either by phone on *** or by email ***
You will be advised of the outcome of our investigation into your complaint in due course.
Kind regards,
The Complaints Team
Renasa's reply03 May 2019, 15:00
Official
Good Day,
We hereby acknowledge receipt of your complaint herein.
We wish to thank you for bringing this matter to our attention and giving us the opportunity to investigate the matter and where necessary, implement remedial action to ensure the fair treatment of our customers. Renasa treats complaints seriously.
We have allocated reference number SPM445456 to this complaint and have asked that our Service Provider, OCLS, look into this matter. Your complaint will be dealt with in terms of our Complaints and Disputes Policy, a copy of which is available on our website. Please take note of the timelines stated here.
Should you need any further assistance and/or have enquiries in this regard please do not hesitate to contact Mr Francis Nyaungwa, General Manager, who will be dealing with the complaint. Mr Nyaungwa may be contacted either by phone on *** or by email ***
You will be advised of the outcome of our investigation into your complaint in due course.
Kind regards,
The Complaints Team
CM
Collen M's updateReviewer Update
07 May 2019, 13:20Good day,
Renasa as an insurer assures to protect and indemnify their insured in the event where there is any negligent breach of duty of care that inflicts loss or harm to property or an individual. The latter 'negligent and recklesness' has been proven through the CCTV footage, failing to stop after the accident, suspected driving under the influence since opened bottles of castle lite fell from the car since the car was lying on its side. He ran away because he knew he was drunk and as I was talking to the friend he was racing with, I could also notice he was also under some influence!
I will not suffer such irresponsible acts from someone who don't care about others people's lives. When you drive negligently and recklessly it is bound that in anyway you will not control the car should something happen thus him loosing control and hitting my car which was on a stand still. These people were racing between traffic lights in town, even if I wasn't the unlucky one they would have ****ed someone either ways because of their recklessness.
The law of delict in civil law jurisdiction stipulates apportionment of blame, which on this case is clear that 100% blame is on your client and of which on your offer you never denied.
The law stipulates that should someone act negligent and reckless and cause an accident, the individual who acted recklessly should be pursued for compensation which will bring me back to a position I was at financially and the condition my car was at before the accident. I have sent a letter of demand which claims reasonable compensation. My claim is R 69 211.39 for fixing the car, R 5000 for towing, and R 5 200 vehicle storage by the day of claim (Total: R79 411.39). I had to loose R300 a week for transport, some days I had to borrow a car which I had to pay R100/day, I am suffering from depression now due to all this but I didn't claim for all the other things because I am trying my best to be reasonable.
All you do renasa is offer R32 770.38 which just adds pain to injury. The main thing to do is just prove that I tried everything I could to resolve this out of court but with almost close to 4 months now since the accident, patience is running out. Just settle my claim in full which is reasonable in all spheres or I will have to pursue your client with civil claims and ******** charges as he havnt yet suffered the consequences of driving under the influence, reckless and negligent driving and fleeing the scene of an accident.
Please consider this matter with urgency as I have already instructed my lawyers for court papers which I believe with the courts, fairness will be exercised and ultimately the client will have to suffer the consequences.
CM
Collen M's update07 May 2019, 13:20
Reviewer Update
Good day,
Renasa as an insurer assures to protect and indemnify their insured in the event where there is any negligent breach of duty of care that inflicts loss or harm to property or an individual. The latter 'negligent and recklesness' has been proven through the CCTV footage, failing to stop after the accident, suspected driving under the influence since opened bottles of castle lite fell from the car since the car was lying on its side. He ran away because he knew he was drunk and as I was talking to the friend he was racing with, I could also notice he was also under some influence!
I will not suffer such irresponsible acts from someone who don't care about others people's lives. When you drive negligently and recklessly it is bound that in anyway you will not control the car should something happen thus him loosing control and hitting my car which was on a stand still. These people were racing between traffic lights in town, even if I wasn't the unlucky one they would have ****ed someone either ways because of their recklessness.
The law of delict in civil law jurisdiction stipulates apportionment of blame, which on this case is clear that 100% blame is on your client and of which on your offer you never denied.
The law stipulates that should someone act negligent and reckless and cause an accident, the individual who acted recklessly should be pursued for compensation which will bring me back to a position I was at financially and the condition my car was at before the accident. I have sent a letter of demand which claims reasonable compensation. My claim is R 69 211.39 for fixing the car, R 5000 for towing, and R 5 200 vehicle storage by the day of claim (Total: R79 411.39). I had to loose R300 a week for transport, some days I had to borrow a car which I had to pay R100/day, I am suffering from depression now due to all this but I didn't claim for all the other things because I am trying my best to be reasonable.
All you do renasa is offer R32 770.38 which just adds pain to injury. The main thing to do is just prove that I tried everything I could to resolve this out of court but with almost close to 4 months now since the accident, patience is running out. Just settle my claim in full which is reasonable in all spheres or I will have to pursue your client with civil claims and ******** charges as he havnt yet suffered the consequences of driving under the influence, reckless and negligent driving and fleeing the scene of an accident.
Please consider this matter with urgency as I have already instructed my lawyers for court papers which I believe with the courts, fairness will be exercised and ultimately the client will have to suffer the consequences.
Renasa's replyOfficial
07 May 2019, 13:30Good Day
We acknowledge receipt of your complaint and confirm that the matter is receiving attention.
Regards,
We acknowledge receipt of your complaint and confirm that the matter is receiving attention.
Regards,
Renasa's reply07 May 2019, 13:30
Official
Good Day
We acknowledge receipt of your complaint and confirm that the matter is receiving attention.
Regards,
We acknowledge receipt of your complaint and confirm that the matter is receiving attention.
Regards,
CM
Collen M's updateReviewer Update
07 Jun 2019, 14:19Good day,
I believe the way this insurance company operates is ********* and ********. You have hidden vital information on this case which thus led to the case being dragged for almost 5 months now. You tell me to claim the other 50% from the other party, and to my surprise the other party is still your client. I am very disappointed at the way you operate and i may be the most patient person in this but it definetly have seemed like it's now disrespect.
I was ready to arrest your client for hit and run because of all your negligence but the broker and investigation officer intervened and requested for some time to sort it out. Can you please be ethical and pay this obvious and straight forward claim renasa?. Or must it be someone getting a ******** record then paying through a court order ?
(Note the letter of demand which includes towing - R5000 costs and storage costs which have now escalated to R15 502.00 because of your negligence on your side)
CM
Collen M's update07 Jun 2019, 14:19
Reviewer Update
Good day,
I believe the way this insurance company operates is ********* and ********. You have hidden vital information on this case which thus led to the case being dragged for almost 5 months now. You tell me to claim the other 50% from the other party, and to my surprise the other party is still your client. I am very disappointed at the way you operate and i may be the most patient person in this but it definetly have seemed like it's now disrespect.
I was ready to arrest your client for hit and run because of all your negligence but the broker and investigation officer intervened and requested for some time to sort it out. Can you please be ethical and pay this obvious and straight forward claim renasa?. Or must it be someone getting a ******** record then paying through a court order ?
(Note the letter of demand which includes towing - R5000 costs and storage costs which have now escalated to R15 502.00 because of your negligence on your side)