Renasa slow to finalize flood damage claim
Flood damage suffered 3 Feb 22 had endless issues with Renasa's loss assessor Danie from Oxford Loss Adjusters to finalize our claim from unfounded suggestions of being on a floodline to incorrectly claiming we were under insured to mistakenly assessing the actual size of our home, calling on Sunday afternoons wit idiotic questions about furniture codes!!! Broker e-mailed the CEO at RENASA and so did I I emailed CEO Chris Alsworth-Elvey still no reply, this is unacceptable?? Why do we pay our hard earned money to insurance companies when they are dedicated to pay out a fraction of the claim or nothing at all? Feel sorry for the people who suffered severe losses in the recent floods if you are insured with Renasa and have someone like Danie from Oxford Loss Adjusters assessing your claim!!!
We wish to thank you for bringing this matter to our attention and giving us the opportunity to investigate the matter and where necessary, implement remedial action to ensure the fair treatment of our customers.
Your complaint will be dealt in line with our Complaints Policy. A complaint, depending on its complexity takes between 1 to 15 working days to resolve
We wish to thank you for bringing this matter to our attention and giving us the opportunity to investigate the matter and where necessary, implement remedial action to ensure the fair treatment of our customers.
Your complaint will be dealt in line with our Complaints Policy. A complaint, depending on its complexity takes between 1 to 15 working days to resolve