MV
Martin V

1 reviews | Active since Jun 2017

30 Jan 2018, 10:25

Renasa POOR service!

Submitted a claim mid January 2018 for my phone. Took over a week for someone to get back to us. Almost 3 weeks later from the date we submitted, and still haven't gotten to a point. It's like they are intentionally delaying the claim with their poor excuses and deviations, so that person claiming would rather take the matter into their own hands.

0
Replies (1)
Renasa
Renasa's reply30 Jan 2018, 12:01
Official

Good Afternoon Mr. Vermaak

We confirm receipt of your complaint and have referred same to our claims technician for feedback.

A damage report has been requested and once received we will communicate our decision.

We shall ensure that you are kept up to date on the status of your claim.

Kind Regards

The Renasa Team