1 reviews | Active since Sept 2016

11 Mar 2022, 07:48

RENASA Insurance SUCKS

After recent heavy rains we experienced a flooded house wit extensive damage . We have now been waiting for Renasa from the 4th February to finalize our claim. But they are trying any excuse not to honour the claim. From questioning a qualified saddlefitter's report who qualified in the Netherlands to indicating that we are near a floodline which I went to the expense of getting a Engineers certificate at own expense to proof that we are not anywhere near a floodline, but still they are searching for any reason to get out of paying out the claim, why would they be taking so long?? My previous Renasa rreview on the same claim was answered by Renasa but they only requested my claim number and nothing else happened. Not cool and in the meantime we are renting and residing elsewhere at own cost and major inconvenience while they take all the time in the world to find a reason not to honour their responsibility to their client, Karma is waiting for you RENASA People on Facebook commented that RENASA is the worst now I understand why!

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Replies (1)
Renasa
Renasa's reply19 Apr 2022, 13:19
Official
  Good Day,
 
 We hereby acknowledge receipt of your complaint. Please kindly note that a complaints handler will be in touch. 
 
 We wish to thank you for bringing this matter to our attention and giving us the opportunity to investigate the matter and where necessary, implement remedial action to ensure the fair treatment of our customers. 

Kind Regards 
Complaints@Renasa