RENASA INSURANCE and VAPS - Poor service

Renasa as underwriter for VAPS are the worst in insurance I ever met. I claimed for two vehicles that was destroyed in a fire. They honored one claim, with an abnormal excess, but the second claim is at the ombudsman. Its now 8 months since my loss. They do not want to collect the one vehicle which claim is settled and want to wait to collect both as it is, according to them, cheaper. I charged a small storage fee, now they threatening me with ******** charges... hahahaha. The s**** is placed in the street.... Please, do yourself a favor and stay away from VAPS and Renasa.