Renasa Insurance Alert

My first experience with Renasa was when I signed up for their packages late 2024 by the referral of our broker. We were introduced to them by the broker and unfortunately, we ended up signing up for their package without prior research into the history and reviews of the company. It was on or around the 6th of December 2024 I was involved in an accident on the N12 and our vehicle was subsequently unable to drive. We called Renasa and only after 1hr and 30 minutes did we get a towing service after two ******* attempts on the street. We were stranded for more than an hour and 30 minutes. Following the submission of various proofs of accident and exchange of emails with our broker, our claim was approved.

Surprisingly, a day after the approval, the claim was put on hold due to their investigation team finding a reason to withhold the claim and since then we have no feedback on repairs and even whereabouts of our vehicle.

Note: The initial approval and the withholding of the claim proves so much of internal inconsistencies on the intention of the company to process the claim and this proves that Renasa rather puts so much of hard-work on finding the slightest grounds to decline a claim than to actually attend to the clients needs. Rather self centered approach than a customer centered. Our experience says Renasa would rather find any loophole to knock a customer rather than serve a customer.