Renasa Insurance

Good day,

I was involved in a car accident on the 8th March 2019 and followed all the necessary steps as per Renasa. About a week after this and assessor was assigned to the case and after reviewing the extent of the damage decided to right the car off. I then received an Agreed Loss of Payment Letter, which I filled in and sent back to the insurer on the 12th April 2019. I was then told that the request had been processed and payment would happen within 2-3 days. It has been well over a week now and still no payment received. I have even gone to the extent of bringing this to the Branch Manager and Exec teams attention with no response received as yet. One wold understand that it is a daunting tasks to operate with no car. I have been a loyal customer for many years and saddened by the fact that I am getting treated as such. I am in the process of purchasing a new car and need this monies owing to me to secure this deal. I feel as if the customer is not of real importance to Renasa, but they are supposed to be a Professional Service Provider. Personally I would not recommend anybody to take out insurance with them.