Renasa and OCLS and Vaps insurance brokers the worst in the industry ever.

A excellent experience with insurance was 1life funeral cover when my mom passed away on 23rd December 2019 and 1life walked with me everyday to get the money paid out because the death certificate was a challenge. They walked with me everyday. A bad experience is right now with Renasa and Vap insurance brokers where i have to call all the time without any results. Finally when i got the SAIA, they decide to give me a AOL because the SAIA looks at timeline. Now that the AOL is signed they require 30 days to make payment. I receive an email after sibmission of the AOL doc's that the money payment is 30 days minimum which i questioned as this means it can take more than 30 days. Both insurance parties are not clear and efficient with there feedback or assistance so i sent another email to complaints as i am not clear about payment. This was done on the 26th March 2021(to date no response). I am not going to bore the people with the application process up until today because there is so many bad reviews for Renasa and OLCS on your platform that people will just aknowledge it as another one but the reality of the matter is that these companies really dont care for the well being of there clients as well as for 3rd parties. There is no customer service etiquette, no work ethic as to getting done what needs to be done and this is on all levels because i have esculated this so many times and till today no manager even authorised any form of speeding up the process of payment to get their client and myself happy. They were rather in conflict about who has to finalise documentation and there reasons why a assessor was only authorised more than a month after submission of applications. They do not consider the following facts, that i got Covid-19 while my car was damaged, i lost income due to this fact, my bay son is still in Springbok due to the fact that i can not take the risk in driving that far with a front damaged vehicle. These facts do not bring any form of heart felt emotion to there process and i guess they are going to say it is Covid19 and they are short staffed etc. Well the entire world is working remotely now so are they *********** in setting up a good infrastructure to promote good ethic practise? I say again none of them until today has the decency to contact me and even try assist in this loss i am having. They rather use a legal company to safeguard themselves first. Like many said on this platform before that Renasa and OCLS cannot be trusted and i want to add Vaps insurance to the list as these companies should rather get out of the insurance business if they do not plan on giving good service to there clients or even 3rd parties making claim to disruptions. I would not advise any company or even individuals to consider these companies as service providers because there concern is taking their clients money, and not providing a full proof service without disputes like this. I say again if they cant provide the service then get out of the industry and i guess they will have so many legal excuses to why they cannot provide an exceptional service to assist this industry in effectively bringing peace of mind. I have this funny feeling that i will have to send another review because they will probably not pay before the 17th April 2021 giving another excuse or just not answering there calls. The submission date was 17th March 2021 paid before 17th April 2021 according to their legal defense because that is all they will have to say after this review but i doubt they will consider the emotional strain and stress of the clients. The agent at the SAIA advised me to to contact them if i did not get payment by the 18th April 2021 and i will definately put another review on here.