Rejeted claims after policy effective date is from 29/09/23

I took out pet insurance with medipet who is underwritten by renasa. Medipet i do not have a complaint about but renasa. My policy was effective date 29/09/23. On 30th my pet had an accident and was attacked by another animal. I took him to vet and paid out of my own pocket for this on the 02/10/23 policy was received with effective date 29/09/23 on the 4th had to take my pet back to the vet as his stitches came out and was hospitilised once again paid this out of my own pocket. On the 5th of October i sent my two claims in. 1. Firstly i was told that i need to pay the pro rata of September and october premium else they reject the claim. i paid it did not have an issue with on the 16th of october they rejected my claims saying due to acceptance from Renasa only valid from 02/10/23. but my cover and isnurance schedule states 29/09/23. what a load @#$&. the policy date then should have stated02/10/23 and not 29/09/23 stay away this is ***** at its best