PUTRID claim service

I would like to formally raise my concerns regarding the handling of my motor claim, which has now been ongoing for more than two months with no meaningful progress.

From the very beginning, the process has been extremely difficult. I was treated as though I had done something wrong, and I was repeatedly asked to amend my claim form , on four separate occasions infact , to reflect details that did not align with the actual events. Despite complying each time, the claim has still not moved forward appropriately.

The delays in authorising the repairs have resulted in my vehicle remaining unrepaired for an unreasonably long period, and the car hire provided has now expired. Throughout this period, no one has responded to my emails or provided any form of guidance or support.

I escalated the matter to Corine at TIH, but I have only received one automated acknowledgement. Since then, there has been no assistance, no follow-up, and no attempt to resolve the issues raised. The entire claims process has become a complete circus, and the lack of communication has been unacceptable.

The claim is with Renasa, and when I initially lodged the complaint, I was told that TIH now owns Renasa. However, this has not translated into any improvement in service or accountability.

I urgently request that this matter be reviewed, that someone takes responsibility for resolving the claim, and that I am provided with clear feedback, timelines, and support. At this stage, I feel completely disregarded as a client, and the ongoing lack of response is unacceptable.