POOR SERVICE THIER CLAIMS TAKES FOREVER

On the 10th of August 2018 i had an accident i called Renasa for towing of a vehicle they sends a towing car on the 14th of August 2018 it was on tuesday.since they towed my car i never received anything from them i had to use my airtime to contact the pannel beater if my car was arrived at their place,each and everytime i call Renasa i struggle to get feedback from the guy called Wayne who was busy assessing my car,i only get the guy after 2 to 3 weeks he told me that my car was assessed its a write off,i asked him why did you write it off because the airbags was not out.they sends me a quotation saying"vehicle is economically beyond repair"(engine damage).i called Wayne again asking him how is that possible because during accident the impact was not that bad i only saw fender,radiator,cruddle,headlamps and bonnet that was the major parts.he told me that he is going to do the final assessment then he will contact me if its a write off,he never called until i call him he said its a write off.he never sends me the second quotation which i was sended by the penal beater the car cost R153 740 If i estimate but he never sended me that quotation.they kept on delaying me and they busy taking their premium thats what they dont forget its been 3 months waiting for the claim to be processed now i am struggling and i have a car that i am paying every month and also the insurance as well while my car has been written.POOR SERVICE i am not happy at all.