MN
Mpilo N
1 reviews | Active since Mar 2021
17 Jun 2021, 20:11
Poor Service & Inconsiderate of Customers
I'm so disappointed by the poor service, I was hijacked on the 18th of May and my car was not recovered. I made a claim and submitted all the required docs.. Since the incident has happened they have never updated on the progress of the claim and when i ask my broker (friends4life) they say they await Renasa's approval. This is very painful coz I'm kept at the dark but i have to pay, i don't know why its taking this long. I wouldn't recommend anyone to use this Insurance (Axsure and Renasa)
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Renasa's replyOfficial
18 Jun 2021, 16:40 Good Day,
We hereby acknowledge receipt of your complaint.
We wish to thank you for bringing this matter to our attention and giving us the opportunity to investigate the matter and where necessary, implement remedial action to ensure the fair treatment of our customers. Renasa treats complaints seriously. A complaints handler will be in touch soon.
Kind Regards
Complaints @ Renasa
We hereby acknowledge receipt of your complaint.
We wish to thank you for bringing this matter to our attention and giving us the opportunity to investigate the matter and where necessary, implement remedial action to ensure the fair treatment of our customers. Renasa treats complaints seriously. A complaints handler will be in touch soon.
Kind Regards
Complaints @ Renasa
Renasa's reply18 Jun 2021, 16:40
Official
Good Day,
We hereby acknowledge receipt of your complaint.
We wish to thank you for bringing this matter to our attention and giving us the opportunity to investigate the matter and where necessary, implement remedial action to ensure the fair treatment of our customers. Renasa treats complaints seriously. A complaints handler will be in touch soon.
Kind Regards
Complaints @ Renasa
We hereby acknowledge receipt of your complaint.
We wish to thank you for bringing this matter to our attention and giving us the opportunity to investigate the matter and where necessary, implement remedial action to ensure the fair treatment of our customers. Renasa treats complaints seriously. A complaints handler will be in touch soon.
Kind Regards
Complaints @ Renasa