POOR SERVICE FROM RENASA INSURANCE COMPANY

WMF Financial Advisors put in a claim on my behalf with Renasa regarding a sinkhole in my drive way, my drive way is a concrete slab with stencil marks on it. they asked me to get two quotes to determine the damage.

Renasa send out a engineer to come and have a look after we gave them the quotations. This happened December 2021 after a lot of emails going up and down Renasa send us a letter saying that 2 people on their panel said pay out the customer and 2 said not to pay out so they will get an extra person to make the final decision.

while we were awaiting for them to comeback to us we found out that WMF has cancelled their contract with Renasa about their poor service so myself as customer is sitting in the middle and that Renasa is not happy with what happened between them and WMF so i think also that is why they declined the case.

Renasa said they decline the case because of maintenance not done on the concrete drive way(HOW DO YOU DO MAINTANCE ON A CONCRETE DRIVE WAY)

We then send them more videos, pictures even a weather forecast for the period when it happens. i am unsured on rain damaged but they just decline it. THE POOREST SERVICE I HAVE EVER RECIEVED FROM AN INSURANCE COMPANY.