Poor Service and No Accountability from Renasa

I had a guest knock and scratch my parked vehicle in my garage on 23 October 2019. I claimed as a third party from his insurance on 24th October 2019. The claim was escalated to Shaleen Ncube at Renasa/OCLS. After following up, I was asked that they need more information. I provided all the information and then I was asked for a sketch of the incident???? How my car was scratched??? Then when I follow up this morning on 6 November 2019 I was informed it is handed over to Nombulelo Ndlovu and I need to provide a description of what happened????? Two weeks have gone, I have not received an update or anything but when I follow up about a scratch on my Mercedes, I am asked what happened two weeks later?????? I am utterly disgusted!