1 reviews | Active since Jul 2012
Poor service
On the 22 of May I was involved in a vehicle accident with one of the RENASA insurance client and the everything was done correctly until when payment has to be done to fix my car now I’m being to of a waiting period of 30days is that means I must wait for another month in total I’ll be waiting for 3 months and I have to fix my car again.
RENASA is a useless insurance company and as an insurance recoveries consultant in this industry I’ll make it a point that everyone in my network knows about you that you don’t practice TCF as a brand
Dear Titus,
We refer to your complaint received in our offices on the 10th of July and write to advise that we have now completed our investigation into the issue raised. Our investigation has established the following:
- The payment has been released on the 11th of July 2018
Should you not be satisfied with the outcome of our investigation into the matter you may request that this matter be referred to our head of legal and compliance for consideration. Should you wish to escalate the matter as aforesaid, this must be done within 10 (ten) working days of this letter or the furnishing of reasons for our decision if this has not already been done.
Best regards,
Dear Titus,
We refer to your complaint received in our offices on the 10th of July and write to advise that we have now completed our investigation into the issue raised. Our investigation has established the following:
- The payment has been released on the 11th of July 2018
Should you not be satisfied with the outcome of our investigation into the matter you may request that this matter be referred to our head of legal and compliance for consideration. Should you wish to escalate the matter as aforesaid, this must be done within 10 (ten) working days of this letter or the furnishing of reasons for our decision if this has not already been done.
Best regards,