Poor performance and abuse of power

My vehicle was involved in an accident,on the 19th day of June,the car was subsequently towed to the panel beaters. The quotation received the insurer deemed to be Exorbitant the vehicle was after a protracted wait for the vehicle to be towed to other panel beaters it was eventually moved. During this period I received a call from the accessor who indicated that the dent on the boot was not from the accident and I should speak to my drivers for an explanation,he will call me the next day to hear the explanation for the dent or he will discard the damages from being repaired. The next day I received no phone call from the accessor.

On the second of August I proceeded to wherein I was told I have to sign some document indicating that parts used to repair the vehicle are not Vw original e.t.c

When the brought the vehicle the vehicle dents that were caused by the accident.

I then advise my broker Ayoba insurance of this information and I was advised that they are still awaiting approval to do the repairs. He further indicated that the accessor had informed me I then requested a recording between the accessor and my self and until to date I haven’t received the record and the dents on the vehicle are still not repaired .

What is most disturbing is the fact that my premiums were increased by R500+ in the short period of time