POOOOR Service

Good day . I reported a claim on 15 Feb 2024 . I am very disappointed with the service I received . I got a report on what is wrong on my item and Renasa send their own repairer . Since the repairer stop at my house and he left it took 4 minutes and did his assessment in 2 minutes and advised that the item is beyond economical to be repaired . Now I am advised that the item will be repaired but the repairer never open the item how would he know what will be repaired and the cost . This is unacceptable and unprofessional service . Are their repairers even qualified ? Do the even use new parts ?