PAYOUT FROM INSURANCE

I HAD A ******* ON 05 NOVEMBER 2015, WHERE MY BELONGINGS INCLUDING PHONE, CLOTHES, HANDBAG, CAR KEYS WERE ******. I SUBMITTED A CLAIM THROUGH MY BROKER THE FOLLOWING DAY ON 06 NOVEMBER 2015. TO MY DISMAY, MY CLAIM WAS ONLY SUBMITTED TO THE INSURER ON 04/12/2015. I HAD TO TAKE OUT A CONTRACT PHONE WITH VODACOM IN THE MEANTIME AS THE CLAIM TOOK TOO LONG.<br> <br> NOT ONLY THAT, I GOT AN AOL TO COMPLETE, SIGN AND RETURN WHICH I DID ON RETURN FROM VACATION ON 03/01/2016. MY EMAIL WAS NOT ACKNOWLEDGED. I THEN CONTACTED THE INSURER DIRECTLY AND CORRESPONDED WITH NIVI ON TUESDAY, HE/SHE SAID TO ME VIA EMAIL THAT SHE WILL AUTHORISE PAYMENT FOR ME IMMEDIATELY. IT IS NOW FRIDAY, THE PAYMENT IS STILL NOT MADE. I FOLLOWED UP WITH HIM/HER ON THURSDAY AND WAS ADVISED AUTHORIZATION WAS GIVEN TO ACCOUNTS TO RELEASE THE PAYMENT. I FOLLOWED UP TODAY TO ASK WHAT IS HAPPENING, NIVI HAS DIRECTED ME TO PHONE ACCOUNTS MYSELF TO ASK WHEN THE PAYMENT WILL BE RELEASED ON ***. IN THE MEANTIME I AM DRIVING AROUND WITH A SPARE KEY FOR THE LAST 2 MONTHS, WHICH WHEN I UNLOCK THE DOOR, A SOUND MADE DRAWS ATTENTION TO ME AS IF I HAVE ****** MY OWN CAR! <br> <br> I FIND THE SERVICE FROM BOTH THE BROKER AND THE INSURER BAD