Not honoring a claim

We took out an household policy with Renasa insurers. In November 2024 our fridge and tumble dryer was damaged by lightening. Our claim was approved on the 10 December 2024 and we were requested to pay the access which was paid in 13 December 2024. To date we have not gotten a response from them on the replacement of the appliances.

I have been living out of a cooler box and some food had gotten spoiled due to the Durban heat. My kids were sick over the December period and the improper storage of food could have been the contributing factor. I have emailed my broker and the answer that i get is that Renasa has delayed the claim and they cannot tell me when the claim is going to be settled.

I had to go and buy a second hand fridge cause not having a necessity like a fridge was affecting my livlihood.