EK
Eleanor K
1 reviews | Active since Mar 2016
04 Mar 2016, 14:44
Non Motor release form
Hello Peter<br> <br> My mom had a car issue whereby her car was damaged. She lodged a claim against the insurance company. The insurance responded to her by the 22 February stating on the form that there wont be an excess amount that she would be required to pay. Exactly four days later, she got another letter stating otherwise with an amount of R3500 needed as a contribution from her side. How is this possible? What does the consumer protection act say regarding this. She called them several times and their response was that it was a mistake on their side. This is a injustice to her as she paid for my cousins residence at the university using the money she initially had made a provision for. Please help
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Renasa's replyOfficial
10 Mar 2016, 08:29Hello EleanorTL,
This relates to a claim for four wheels which were ****** from the Insured's vehicle. The loss was quantified and an Agreement of Loss drafted by the Intermediary who omitted to apply the basic excess. When this omission came to our attention the Agreement was amended, and signed by the Insured. Payment, in settlement of the claim, has also been made to the Insured.
The Renasa Team
This relates to a claim for four wheels which were ****** from the Insured's vehicle. The loss was quantified and an Agreement of Loss drafted by the Intermediary who omitted to apply the basic excess. When this omission came to our attention the Agreement was amended, and signed by the Insured. Payment, in settlement of the claim, has also been made to the Insured.
The Renasa Team
Renasa's reply10 Mar 2016, 08:29
Official
Hello EleanorTL,
This relates to a claim for four wheels which were ****** from the Insured's vehicle. The loss was quantified and an Agreement of Loss drafted by the Intermediary who omitted to apply the basic excess. When this omission came to our attention the Agreement was amended, and signed by the Insured. Payment, in settlement of the claim, has also been made to the Insured.
The Renasa Team
This relates to a claim for four wheels which were ****** from the Insured's vehicle. The loss was quantified and an Agreement of Loss drafted by the Intermediary who omitted to apply the basic excess. When this omission came to our attention the Agreement was amended, and signed by the Insured. Payment, in settlement of the claim, has also been made to the Insured.
The Renasa Team