No response NO more client

Have been on your books for close to 10 years if not longer now, my broker has sent me a new policy schedule which indicates that there has been a 16% increase for the next coming year. I raised it with my broker saying that I have not claimed in the last 7 years so I am not sure why the sharp increase, I also included your contact center in the email, to date I have not received a response. I then asked the broker to amend the policy and to query why my excess waiver has disappeared, to date no response has been received (Sent to Nisha Rajcoomar). I am appalled by the bad service I have received by Renasa, with result that i have instructed my broker to cancel my policy with you.