MW
Marlin W
1 reviews | Active since Feb 2019
23 Feb 2019, 04:27
No Payout since December 2018 on AOL
I had a accident last year November (2018). Still waiting for MY payout from AOL which was finalised around 05/12/2018. I cancelled my policy, pathetic service. Full of excuses always waiting for something passing the buck.
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Replies (2)
Renasa's replyOfficial
23 Feb 2019, 12:15Good Day
We acknowledge receipt of your complaint. Kindly provide us with your claim number in order to assist.
Thanks,
The Complaints Team
We acknowledge receipt of your complaint. Kindly provide us with your claim number in order to assist.
Thanks,
The Complaints Team
Renasa's reply23 Feb 2019, 12:15
Official
Good Day
We acknowledge receipt of your complaint. Kindly provide us with your claim number in order to assist.
Thanks,
The Complaints Team
We acknowledge receipt of your complaint. Kindly provide us with your claim number in order to assist.
Thanks,
The Complaints Team
Renasa's replyOfficial
25 Feb 2019, 09:35 Good Day, We hereby acknowledge receipt of your complaint. We wish to thank you for bringing this matter to our attention and giving us the opportunity to investigate the matter and where necessary, implement remedial action to ensure the fair treatment of our customers. Renasa treats complaints seriously. We have allocated reference number SPM434348 to this complaint and have asked that our Cape Town branch, look into this matter. Your complaint will be dealt with in terms of our Complaints and Disputes Policy, a copy of which is available on the website. Please take note of the timelines stated here. Should you need any further assistance and/or have enquiries in this regard please do not hesitate to contact Ms Charleen Payne, the claims manager, who will be dealing with the complaint. Ms Payne may be contacted either by phone on *** or by email *** You will be advised of the outcome of our investigation into your complaint in due course. Kind regards, The Complaints Team
Renasa's reply25 Feb 2019, 09:35
Official
Good Day, We hereby acknowledge receipt of your complaint. We wish to thank you for bringing this matter to our attention and giving us the opportunity to investigate the matter and where necessary, implement remedial action to ensure the fair treatment of our customers. Renasa treats complaints seriously. We have allocated reference number SPM434348 to this complaint and have asked that our Cape Town branch, look into this matter. Your complaint will be dealt with in terms of our Complaints and Disputes Policy, a copy of which is available on the website. Please take note of the timelines stated here. Should you need any further assistance and/or have enquiries in this regard please do not hesitate to contact Ms Charleen Payne, the claims manager, who will be dealing with the complaint. Ms Payne may be contacted either by phone on *** or by email *** You will be advised of the outcome of our investigation into your complaint in due course. Kind regards, The Complaints Team