1 reviews | Active since May 2023
Never ending nightmare
my passenger window was hit by by a chip stone caused by the garden service provider's machines in April 2023. i lodged a third party claim through their broker Clever Insurance and provided them with all the necessary documents and information.
i have on numerous occassion attempted to seek clarity and/or update on my claim with the broker in vain. the only respond i can get is "i will update you shortly" but that never materialise.
it is almost 5 months now and no one has ever given me update on when my claim will be sorted or attendend to.
it is unacceptable and unreasonable for renasa and clever cover for the manner in which they conduct their business and treat claimants. their acts may cause further damage and harm to me personally in a sense that the cracks are obscuring my view. it is not nice to drive a prestige car with cracked windows and would not wish anyone to go through what i am going through.
We hereby acknowledge receipt of your complaint. Please kindly note that a complaints handler will be in touch.
We wish to thank you for bringing this matter to our attention and giving us the opportunity to investigate the matter and where necessary implement remedial action to ensure the fair treatment of our customers.
Kind regards
We hereby acknowledge receipt of your complaint. Please kindly note that a complaints handler will be in touch.
We wish to thank you for bringing this matter to our attention and giving us the opportunity to investigate the matter and where necessary implement remedial action to ensure the fair treatment of our customers.
Kind regards