YN
Yadhasan N
1 reviews | Active since Aug 2013
18 Feb 2022, 08:42
Meliorleaf and Renasa
From: Yadhasan (Das) Naidu <***> Sent: 11 February 2022 16:48 To: Zilokoto Mpontshane <***> Cc: Rudi de Klerk <***>; Wayne Herwitch <***>; Jackie Salter <***>; Tracey Sutherland <***> Subject: RE: Complaint // 672743 // Yadhasan Naidu
No one at Meliorlief is forthcoming therefore my correspondence to Renasa.
Should I do a further escalation, hello peter for example so can record the complaints?
And no further response in the matter from both Meliorleaf and Renasa. This issue has been going on since December 2021
Helpful (0)
Replies (3)0
Replies (3)
Renasa's replyOfficial
18 Feb 2022, 14:10Good Day,
We hereby acknowledge receipt of your complaint. Please kindly note that a complaints handler will be in touch shortly.
We wish to thank you for bringing this matter to our attention and giving us the opportunity to investigate the matter and where necessary, implement remedial action to ensure the fair treatment of our customers.
Kind Regards
Complaints@Renasa
We hereby acknowledge receipt of your complaint. Please kindly note that a complaints handler will be in touch shortly.
We wish to thank you for bringing this matter to our attention and giving us the opportunity to investigate the matter and where necessary, implement remedial action to ensure the fair treatment of our customers.
Kind Regards
Complaints@Renasa
Renasa's reply18 Feb 2022, 14:10
Official
Good Day,
We hereby acknowledge receipt of your complaint. Please kindly note that a complaints handler will be in touch shortly.
We wish to thank you for bringing this matter to our attention and giving us the opportunity to investigate the matter and where necessary, implement remedial action to ensure the fair treatment of our customers.
Kind Regards
Complaints@Renasa
We hereby acknowledge receipt of your complaint. Please kindly note that a complaints handler will be in touch shortly.
We wish to thank you for bringing this matter to our attention and giving us the opportunity to investigate the matter and where necessary, implement remedial action to ensure the fair treatment of our customers.
Kind Regards
Complaints@Renasa
YN
Yadhasan N's updateReviewer Update
18 Feb 2022, 14:38 Please see below. Why is this now treated as a new complaint!!! Refer to reference 672743 please
From: Zilokoto Mpontshane <***>
Sent: 18 February 2022 14:30
To: Yadhasan (Das) Naidu <***>
Subject: HP Complaint // 220218/D2CA // Yadhasan Naidu Good Day, We hereby acknowledge receipt of your complaint. We wish to thank you for bringing this matter to our attention and giving us the opportunity to investigate the matter and where necessary, implement remedial action to ensure the fair treatment of our customers. We have allocated reference number 220218/D2CA to your complaint and I will be looking into your complaint. I may be contacted through this email. Your complaint will be dealt in line with our Complaints Policy attached for your attention. A complaint, depending on its complexity takes between 1-15 working days to resolve. Kind regards Zilokoto Mpontshane
From: Zilokoto Mpontshane <***>
Sent: 18 February 2022 14:30
To: Yadhasan (Das) Naidu <***>
Subject: HP Complaint // 220218/D2CA // Yadhasan Naidu Good Day, We hereby acknowledge receipt of your complaint. We wish to thank you for bringing this matter to our attention and giving us the opportunity to investigate the matter and where necessary, implement remedial action to ensure the fair treatment of our customers. We have allocated reference number 220218/D2CA to your complaint and I will be looking into your complaint. I may be contacted through this email. Your complaint will be dealt in line with our Complaints Policy attached for your attention. A complaint, depending on its complexity takes between 1-15 working days to resolve. Kind regards Zilokoto Mpontshane
YN
Yadhasan N's update18 Feb 2022, 14:38
Reviewer Update
Please see below. Why is this now treated as a new complaint!!! Refer to reference 672743 please
From: Zilokoto Mpontshane <***>
Sent: 18 February 2022 14:30
To: Yadhasan (Das) Naidu <***>
Subject: HP Complaint // 220218/D2CA // Yadhasan Naidu Good Day, We hereby acknowledge receipt of your complaint. We wish to thank you for bringing this matter to our attention and giving us the opportunity to investigate the matter and where necessary, implement remedial action to ensure the fair treatment of our customers. We have allocated reference number 220218/D2CA to your complaint and I will be looking into your complaint. I may be contacted through this email. Your complaint will be dealt in line with our Complaints Policy attached for your attention. A complaint, depending on its complexity takes between 1-15 working days to resolve. Kind regards Zilokoto Mpontshane
From: Zilokoto Mpontshane <***>
Sent: 18 February 2022 14:30
To: Yadhasan (Das) Naidu <***>
Subject: HP Complaint // 220218/D2CA // Yadhasan Naidu Good Day, We hereby acknowledge receipt of your complaint. We wish to thank you for bringing this matter to our attention and giving us the opportunity to investigate the matter and where necessary, implement remedial action to ensure the fair treatment of our customers. We have allocated reference number 220218/D2CA to your complaint and I will be looking into your complaint. I may be contacted through this email. Your complaint will be dealt in line with our Complaints Policy attached for your attention. A complaint, depending on its complexity takes between 1-15 working days to resolve. Kind regards Zilokoto Mpontshane
Renasa's replyOfficial
19 Apr 2022, 13:27The complaint has been resolved in favour of the client.
Your complaint reference number is 220218/D2CA
Thank you
Complaints@Renasa
Your complaint reference number is 220218/D2CA
Thank you
Complaints@Renasa
Renasa's reply19 Apr 2022, 13:27
Official
The complaint has been resolved in favour of the client.
Your complaint reference number is 220218/D2CA
Thank you
Complaints@Renasa
Your complaint reference number is 220218/D2CA
Thank you
Complaints@Renasa