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Veronique I

1 reviews | Active since May 2017

25 Feb 2026, 20:12

****med by Renasa Origin Finance

My vehicle was in a front smash accident It's been 3 months. Got the vehicle back today. It looks terrible. Spraypainting different colors Headlight different colours Been trying to get hold of the assessor for 3 months. He avoids me. I've not spoken to him he doesn't want to meet me. We made an appointment to meet at the Panelbeaters he didn't show up, made No excuse and now 2 weeks later he still missing Broker Elna Geldenhuys Origin Finance said in a Voicenote to me she is not happy with the work and she got hold of the assessor he went to check again he is also not happy. Panelbeaters said Renasa cut the repairs cost from R 117 000 to R 50 000 and removed alot from their quote and their recommendations. Now assessor is hiding. Renasa Insurance why you not use proper assessor and why does my bakkie now look worst than before the accident? Broker said I need a different insurance as Renasa is doing backdoor work and their assessor is *****. Now broker say it's my problem Renasa ****** me.

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Replies (3)
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Veronique I's update25 Feb 2026, 20:22
Reviewer Update
Brokers agrees Renasa is messing with us to cut cost because they don't want to pay for proper repairs. Brokers says Renasa told estimator to cut cost on repairs as they didnt want to spend much

Broker
Elna Geldenhuys
***1
Origin Finance
VI
Veronique I's update25 Feb 2026, 20:28
Reviewer Update
Origin Finance Bellville / Strand
Renasa
Renasa's reply03 Mar 2026, 07:45
Official
 
Hi Veronique ,
 
 We are terribly sorry to hear. 
 
 Our team will be in touch with you.
 
 The Renasa Team