1 reviews | Active since Jun 2013
got me into a new car within a month!
Hello<br> <br> I had the most amazing experience when i had a crash with my BMW on 1st of December, despite that everything happened so fast and i didn't call Renasa assist for the towing, i called my broker who spoke to the towing companies on site and arranged that everything be sorted. I had only moved from First for women 61 days ago when this crash happened. I was provided with a 30 day courtesy car same day of accident while in hospital. considering it was festive season, there were skeleton staff, I managed to get my broker to work round the clock to ensure than i am put into my new car, as mine was a write off, as soon as the 30 day courtesy car elapsed. Between the broker (Edward Ngwenya) Renasa and Auric Auto sales per (Brent Pierpoint) i had a courtesy car or a loan car from BMW, while paperwork is finalised, for the refund and settlement of my BMW finance instalment. <br> <br> this could have been a difficult time, i have the use of my left hand for 6 weeks, but i was completely happy with the services provided, and all my requests for automatic car, etc were met. only after being with the company for 61 days, and they only increased my premium by R75 following a written off car
Thank you for this. It is always good to hear from a happy Insured.
The Renasa Team
Thank you for this. It is always good to hear from a happy Insured.
The Renasa Team
Contemplating rejoining Renasa after my broker ****ed things up, and moved me to some other insurer early this year, which I did not even approve, and was unhappy about. I kept saying why did you move me from Renasa, his justification was that the insurer was hicking their prices. Now reading all these complaints, I am worried, only 6 percent of us had been happy with the insurer, the other 94 have had terrible experiences. Am gonna head the red flags, and stop promoting the company through word of mouth, cause it seems like since my claim, the customer service standards dropped.
Contemplating rejoining Renasa after my broker ****ed things up, and moved me to some other insurer early this year, which I did not even approve, and was unhappy about. I kept saying why did you move me from Renasa, his justification was that the insurer was hicking their prices. Now reading all these complaints, I am worried, only 6 percent of us had been happy with the insurer, the other 94 have had terrible experiences. Am gonna head the red flags, and stop promoting the company through word of mouth, cause it seems like since my claim, the customer service standards dropped.