Disgusting service from Renasa & RTU

I have experienced the most horrific service my car was in accident almost 2 months ago all processes were adhered to and the car was written of & expected payment for the settlement of my car to my shocking surprise I signed forms 4 weeks ago in order for my payment to be released to date.I have not received the settlement of my car it’s been 4 weeks and on the forms they wrote that it takes 7-10 working days for the money to be in my account. I keep on calling the call centers and they are dishonest telling me different stories as to why my money is not in the account. I spoke to the RTU manager and he claims that they are not the ones doing the payments and it’s done somewhere else.Its been such a pain for me claiming for this particular insurance the car in question was used for business which was my sole income as I am unemployed and have a family. What this company is doing to me is very heartbreaking as I have no income whatsoever. I’m starting to think that they are bankrupt and not being honest with us because they are not paying my money out. Every time I speak to a consultant they tell me that it’s still in progress and that payment has been made or they say they are having system problems or it will be in my account in 3 days etc which is all lies. I just want to know if Renasa will settle my car or not so I can move on