Desperately seeking justice from the Ombudsman - Renasa Insurance and Horsemans Haven's plot to repair a saddle that was condemned by 6 of the highest qualified saddlers in South Africa and the saddles agent Pessoa in the USA.

My very expensive saddle that was waterlogged and extensively damaged during recent flood to our home, was evaluated and were written off by 6 of our highest qualified, respected and esteemed saddlers in the country as well as the saddles own agent in the USA, they all concluded that the saddle was too extensively damaged to ever be repaired to its former worth and value and that it would certainly impact the welfare of any horse or rider in the future. One of the esteemed saddle fitters that condemned the saddle was approached by Danie Kotze the assessor for Renasa and was informed that the saddle had to be s****ped as it was not viable to repair, Danie then approached Horsemans Haven a saddler in Kyalami that gave him a ridiculous quote to repair the saddle using pirate parts etc. When I called her to question her about the liability and guarantee on the saddle after she repaired it, seeing that everyone else deemed it impossible and even dangerous to repair. She informed me that she no longer wants anything more to do with my saddle and that the assessor needs to collect it.

Problem is Renasa only wants to pay me out the R8 350 for the quote they got from her, instead of refunding or replacing my saddle that is worth R58 068.02 presently.

In desperation I have approached the Ombudsman now, their reference no ***. Hopefully justice will prevail and ************ people will be taken to task, what else can ordinary citizens do against these big insurance companies if we can not rely and depend on the Ombudsman??