1 reviews | Active since Feb 2018
Definately not happy...
Worst service from a leading insurance company. Would not have joined if I new it would take more than 2 weeks to process a claim... and still waiting!!
Good Day,
Please furnish us with your claim or policy number in order for us to assist further.
Regards
The Renasa Team
Good Day,
Please furnish us with your claim or policy number in order for us to assist further.
Regards
The Renasa Team
Dear Ms Venter,
We hereby acknowledge receipt of your complaint.
We wish to thank you for bringing this matter to our attention and giving us the opportunity to investigate the matter and where necessary, implement remedial action to ensure the fair treatment of our customers. Renasa treats complaints seriously.
We have allocated reference number SPM385937 to this complaint and have asked that our Pretoria branch office look into this matter. Your complaint will be dealt with in terms of our Complaints and Disputes Policy, a copy of which is available on our website.
Should you need any further assistance and/or have enquiries in this regard please do not hesitate to contact Ms Rene Swart, our Portfolio Manager, who will be dealing with the complaint. Ms Swart may be contacted either by phone on *** or by email ***.
You will be advised of the outcome of our investigation into your complaint in due course.
Kind regards,
The Complaints Team
Dear Ms Venter,
We hereby acknowledge receipt of your complaint.
We wish to thank you for bringing this matter to our attention and giving us the opportunity to investigate the matter and where necessary, implement remedial action to ensure the fair treatment of our customers. Renasa treats complaints seriously.
We have allocated reference number SPM385937 to this complaint and have asked that our Pretoria branch office look into this matter. Your complaint will be dealt with in terms of our Complaints and Disputes Policy, a copy of which is available on our website.
Should you need any further assistance and/or have enquiries in this regard please do not hesitate to contact Ms Rene Swart, our Portfolio Manager, who will be dealing with the complaint. Ms Swart may be contacted either by phone on *** or by email ***.
You will be advised of the outcome of our investigation into your complaint in due course.
Kind regards,
The Complaints Team
Dear Mrs Venter,
Please find attached our response to your Helo Peter complaint.
Kind Regards.
Dear Mrs Venter,
Please find attached our response to your Helo Peter complaint.
Kind Regards.