***boy rejection reasons,2 weeks no feedback

My Policy was reinstated for the 19th of February 2016,My vehicle was involved in an accident on the 26th of February ,My first premium was paid on the 29th of February ,a loss adjuster was appointed looking for a reason not to pay my claim ,Renasa have tried to reject my claim eventually stating to me that they rejecting my claim on premium not received and they refunded my premium back ,this is ********* especially by an insurance company ,now that they have no grounds to stand on they try and reject on premium after refunded me back my premium ,they havent sent me a rejection letter to take up with ombudsman in 2 weeks ,i spoke to Simon Perry the head of department who states i had no intention of paying the premium yet they received premium and refunded back to me ,Renasa are trying to ***boy reject my claim but im sure this will be a funny matter at the ombudsman since they renasa received premium and then refunded it back to reject and state reject on premiums LOL