tM
tasveer M
1 reviews | Active since Jul 2012
11 Jul 2018, 13:38
Claims
Renasa client ( Hantus Grobbelaar ) has caused an accident to my Car, which is not even one month old, I have contacted their claims department who told me to contact their legal department, who have just not sent me any information regarding my 3rd party claim against their client. I have gave them the claim number (SPM407949) which Hantu Grobbelaar broker sent me. Renasa is pathetic on how they are handling this situation, I have called them on a number of times regarding this claim.
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Replies (2)
Renasa's replyOfficial
12 Jul 2018, 14:10Dear Tasveer,
We refer to your complaint received in our offices on the 11th of July2018 and write to advise that we have now completed our investigation into the issues raised. Our investigation has established the following:
Shaleen Mcube has written to you on the 11th of July requesting the required information.
Should you not be satisfied with the outcome of our investigation into the matter you may request that this matter be referred to our head of legal and compliance for consideration. Should you wish to escalate the matter as aforesaid, this must be done within 10 (ten) working days of this letter or the furnishing of reasons for our decision if this has not already been done.
Kind regards
Best regards,
Renasa's reply12 Jul 2018, 14:10
Official
Dear Tasveer,
We refer to your complaint received in our offices on the 11th of July2018 and write to advise that we have now completed our investigation into the issues raised. Our investigation has established the following:
Shaleen Mcube has written to you on the 11th of July requesting the required information.
Should you not be satisfied with the outcome of our investigation into the matter you may request that this matter be referred to our head of legal and compliance for consideration. Should you wish to escalate the matter as aforesaid, this must be done within 10 (ten) working days of this letter or the furnishing of reasons for our decision if this has not already been done.
Kind regards
Best regards,
tM
tasveer M's updateReviewer Update
12 Jul 2018, 14:23I am not sure who the hell is Shaleen Mcube is writing to but it is not me, don't talk lies.
I have not received any response from Renase, your head of legal is just as useless and pathetic, every time your legal department is sending information but nothing is emailed. what kind of mickey mouse company is Renase .
tM
tasveer M's update12 Jul 2018, 14:23
Reviewer Update
I am not sure who the hell is Shaleen Mcube is writing to but it is not me, don't talk lies.
I have not received any response from Renase, your head of legal is just as useless and pathetic, every time your legal department is sending information but nothing is emailed. what kind of mickey mouse company is Renase .