Claim taking very long to be resolved

I lodged a claim last week Monday 07 September 2015 as I had a break in on Friday 04 September 2015. The assessor came to my house on Tuesday and cross-examined me like I was the ********. Anyway, I then had to get quotes for him to replace all my items lost and the gate motor that was damaged, which I did and submitted to him. It is now a week and a half and I am still waiting to get feedback on my claim.<br> <br> I expect a better TAT on claims as I already paid a contractor to get my gate motor repaired out of my pocket and I need the insurance to come to the party. They were quick to debit my account every month for the past years.