Claim not yet paid out

<p> I am not happy with the manner of which my current claim is being handled.</p> <p>I’ve been paying my insurance policies on time, never missed a payment for years…..and you never hear me complaining that I have to pay my policy… because why… It’s the right thing to do… </p> <p>This is a geyser claim, and I believe that it is a matter of urgency that should be dealt with and sorted the same day a claim is being submitted.</p> <p>I have to date 2017/04/04 not yet received the amount claimed from Renasa via my Broker Michael ****s & Associates.</p> <p>And when I contacted the head of this institute yesterday 2017/04/03 … He did not know what to say besides… please be patient, these claims take a few days to pay out…</p> <p> The claim problem / incident was reported on 27 March 2017 after which a claim form needed to be completed whereby apparently you guys still had to get approval for from your manager… eventually the claim form only reached me on 30 March at 16:10 whereby I have completed it and sent back to my broker, whereby they confirmed it has been submitted to yourselves the same day at 16:15</p> <p> I am seriously not happy with the manner this is being dealt with, I mean What The Hell are your thinking….</p> <p>Come on….. if a geyser is faulty / bursts it should be taken care of the same day….. It has now been 9 days without warm water…….</p> <p>I will be taking this forward to the Ombudsman, The South African Insurance Association.</p>