Car Theft Claim

On the 10th of September i logged a claim through my broker i filled the forms & everything that was needed, i was then told my claim might take 3-4 weeks, my insurance premium is still going through by the way & my car instalment its still going through, how nice, i follow up every day im calling & emailing my broker no one is getting back to her, nor either someone is telling whose dealling with my claim, Is this how you run your business or treate your clients, i need this sorted out today or CEO of your company call me & tell me why is this dragging<br> <br> the service is really disgusting & im actually fedup