Bad service rendered by RENASA and OXFORD CLAIMS AND LEGAL SERVICES

Worst claims experience ever. I recently had incident on the N2 highway where a truck lost some of its load (steel) which fell onto my car causing some damage, the truck owner advised me that he will get his broker to process a claim which was done speedily on his part, the claim was lodged with RENASA / Oxford Claims & Legal Services and that's when things went bad, incident took place on the 24 April 2021, documents were sent to broker on the 30 April 2021, my claim was declined on the 28 May 2021 incorrectly by OCLS on assumptions and after I queried this as well as the fact that they excluded many of the left side & undercarriage damages so they over turned the decision and offered to pay 80% of the claim saying that the fault was with both drivers which I denied as goods fell onto my vehicle whilst driving alongside the truck, they then changed the claim payout to 100% but I then got a call from their internal assessor and he requested more pictures as he was going to revise the offer. To date I have not heard anything and have not received the interim payout on the offer I signed. Nobody responds to emails or gives me a call to give an update and I feel that this is a terrible service rendered to their client PRO-MEGA Logistics (Christo) whom by the way has been very helpful and concerned about my position after the incident. I would not want to be insured by a company that treats customers or potential customers in this manner.