Bad service from claims and complaints department

I logged a complaint a week ago and still no progress update.The only response I get is this has been escalated and we are looking into this.I asked that I be given a TAT today when I can expect payment received nothing.Renasa doesn't apply TCF the fact that I had an accident in April my claim was delayed and I still have to wait 30 days for payment doesn't bother them.The worst is I get told the complaint takes 30 days...shocking!!!!